• The Transfer Policy covers a student’s request for a course transfer. Courses offered in collaboration with partner institutions will be governed separately by different partner institution’s regulations which are beyond the purview of Dimensions International College.
• Students requesting for course transfer within Dimensions are required to withdraw from the existing course by cancelling the existing Standard PEI-Student Contract and submit a new application for the next course.
• Dimensions will respect students’ request for course transfer. Customer service staff will provide assistance on the transfer request and provide pre-course counseling for the new course for the benefits of the students.
• Student’s request for transfer can only be effective upon satisfying the following conditions:
  
      (i) submit a duly signed “Course Transfer Form”
      (ii) the student meets the entry requirements of the new course 
      (iii) student below the age of 18 have the consent from their parent/ guardian 
      (iv) student has completed the installment obligations (payments) for all 
            overdue fees of the existing course (if any)
      (v) the request for Course Transfer is approved by management
  
  
• Upon the approval of course transfer application, Dimensions shall process  the following:
      (i) a duly signed “Notice of Cancellation of agreement” to cancel the existing          Standard PEI-Student Contract with the consent by parent/guardian, if student          is below the age of 18.
      (ii) Dimensions will issue a duly signed “Notification for Course Transfer                           Application” to student.
      (iii) a new Standard PEI-Student Contract for the new course for student to sign.
           For student below the age of 18, parent/guardian must countersign on the
           Standard PEI-Student Contract for the new course.

• The course and miscellaneous fees needed to pay for the new course will be the same as stated in the course brochure. For international students, the medical check-up fee and International Student Management fee will be waived.
• Upon approval of the student’s pass application by ICA, the student’s pass of the existing course will be cancelled and a new student’s pass will be issued for the new course.
• Students, upon successful transfer to a new course, would make course fee payment either through FPS Insurance or FPS Escrow schemes.
• In the event that an application for student’s pass pertaining to transfer to a new course is rejected by ICA, the full amount of the new course and miscellaneous fees paid by students will be refunded.The student is also required to cancel his student pass within 7 days.  He may wish to appeal against the rejection by ICA.
• Dimensions will take a maximum of 4 weeks to effect the course transfer, subject to the ICA approval (if applicable).  

Click here to download Transfer Request Form 
Click here to view Course Transfer Procedure

Withdrawal Policy

• Despite the signing of the Standard PEI Student Contract, the Management is prepared to consider genuine cases of withdrawal prior to or soon after course commencement.
• Student’s request for withdrawal will only be considered if
  
      (i) a duly signed “Course withdrawal form” is submitted
      (ii) student below the age of 18 must have the consent from their parent/guardian
     (iii) The Course withdrawal request is approved by Management
      (iv)a duly signed “Notice of cancellation of agreement” to cancel the old contract
• Upon student’s request  for withdrawal is approved by management, Dimensions will issue a ‘Notification for Course Withdrawal Application” to student
• Students are still liable for all overdue fees (if any).
• If student is qualified for refund, the Dimensions’ refund policy shall apply.
• For new students enrolled, a cooling-off period of 7 working days will be given after signing the Standard PEI-Student Contract. Within these 7 days and regardless of whether the Course Commencement Date has passed, students can submit a written notice of withdrawal to Dimensions and receive the maximum refund of the Refund Policy.
• Once the course withdrawal application is approved, the student shall submit the passport and return student’s pass for cancelation of student pass with ICA.
• Dimensions will take a maximum of 4 weeks to effect the course withdrawal. 

Click here to download Withdrawal Request Form 
Click here to view Withdrawal Procedure