The Customer Service Executive will provide course information and academic counseling to prospective students and parents.
   
Customer Service Executive will check on whether students meet admission requirements. If successful, an application package is purchased and an entrance test is scheduled.
   

Upon filling the application form, the following documents are needed:

  • passport sized photographs, together with originals and photocopies of
  • highest examination certificate & results obtained
  • school leaving certificate
  • passport or IC (identity card) of applicant and parents/guardian
  • parent's marriage / divorce certificate
  • birth certificate
  • financial proof (for Visa related countries)
   
The entrance test will done in school about 60 to 90 minutes.
The available times for the test are: Monday to Friday at 9.30 am-12 noon and 2.30 pm-6.00pm.
Applicants will be tested on English.
Fees for test is S$50.00
   
When the offer of acceptance is given to students and accepted, deposit of $650 will need to be made.
   
Overseas students will proceed with Student Pass application.(School will assist in this area)
   
The balance of the school fees has to be paid before the applicant commences the course.(Overseas students can only commence the course upon approval of Student Pass)
   
 
Documents required (Original & Translation)
 
  1. 3 passport sized photographs, together with originals and photocopies of highest examination certificate & results obtained
  2. school leaving certificate
  3. passport or IC (identity card) of applicant and parents/guardian
  4. parent's marriage / divorce certificate
  5. birth certificate
 
Additional documents required (for student Pass Application):
 
  1. 4 copies of Form 16, V36, V36A, V39S, S1.
  2. Applicant's travel document pages showing his/her full particulars and travel document's date of expiry
  3. Local sponsor's Singapore identity card
  4. Documentary proof of financial ability in the form of bank statements/fixed deposit accounts/saving accounts is needed.

    ** Documents in languages other than English must be translated into English (Can be done in school) **
 
Student Counseling and Support Services
 
Counselor also works and supports closely to student's academic and spiritual needs in school.
Counseling by Student Affairs Director (SAD) on every Tuesday and Thursday
24 hours Student Hotline
91819429
91819430
 
Student Grievance
 
The School Management treat all students’ feedback, complaints and grievances seriously in order to serve the students’ need in an amicable manner.

A student can lodge a complaint through a number of communication channels like telephone calls, mail, fax or during the Tea Meetings with Customer Service Executives.

The Customer Service Executive will look into the complaint, establish its validity and respond to the complainant within 24 hours. The Customer Service Executive may refer the matter to the Director, Student Affairs who will take appropriate steps to solve it within 7 working days. The student has the alternative of referring the matter to CASE or Small Claims Tribunal for mediation on tuition fees refund, if they so wish to.

A complaint is considered being settled if the student is satisfied with the explanation.
 
Student Transfer Policy
 
The School Management will consider a student’s request for transfer to another educational institute for any courses / programmes as she/he deems fit. It will also provide whatever information needed on the student to the (ICA) Immigration & Checkpoints Authority, Singapore for processing and approval.

The School Management respects the transfer decision of the student and treats it as final on condition that he/she has obtained a written approval of the parents, or guardian in Singapore, and has also settled the unpaid tuition fees and related charges with the school.

A student wishing to transfer to another PEO of his/her own consent must first fill up the “Form for Transfer/Placement Request”.

The Customer Service Executive or CEO / Principal, if necessary, will interview the student for reasons of transfer. The consent of the parents will be sought if the student is below 18 years old.

The student should produce a letter of acceptance from this new school, together with the ICA Form (Form V36A) duly filled up and signed. Dimensions will assist promptly to provide the students’ attendance record and endorse on the ICA Transfer Form accordingly.
A minimum period of 7 days is required for the preparation of the document for transfer.

If the question of tuition fees arises, it will be settled in accordance with the tuition fees refund policies of the school.
 

 

 

 
 
Copyright Dimensions Education Group 2007