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IATA/UFTAA
INTERNATIONAL TRAVEL & TOURISM DIPLOMA
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Course
Code DEG – 603(F) |
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IATA/UFTAA
INTERNATIONAL TRAVEL & TOURISM DIPLOMA
SIR/VSC/48/02(2) (7 May 2002)
IATA (INTERNATIONAL AIR TRANSPORT ASSOCIATION)
& UFTAA (UNIVERSAL FEDERATION OF TRAVEL AGENTS’
ASSOCIATIONS) |
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Travel and Tourism Industry is among the world’s largest,
currently employing more than 200 million people. Career
opportunities in this rapidly expanding industry have
never been better, but only for those with the knowledge
and skills required to be successful. The IATA/UFTAA International
Travel & Tourism Training Programme has been expertly
designed by experts to respond specially to the expressed
need to develop the professional skills of managers and
executives in the travel industry. The programme is designed
to develop and maintain the highest level of professionalism
in the industry. Trusthouse
Centre for Travel & Tourism Studies, established
in 1991 is an IATA/UFTAA Authorised Training Centre,
to provide training within the Travel and Tourism Industry.
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| EDUCATION CHART: |
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| Foundation
Level: |
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The 13 modules in the Foundation
Level will provide you with a better understanding of
the travel & tourism industry. By successfully completing
the two-year paper examinations, you will become a qualified
holder of the IATA/UFTAA International Travel & Tourism
Foundation Diploma.
You will benefit by:
- Learning to make appropriate travel arrangements
and reservations;
- Calculate and quote appropriate airfares;
- Complete international travel documents in accordance
with the applicable IATA rules and procedures;
- Answer customers’ queries, quote rates and supplements,
explain conditions and book tour products;
- Acquiring the necessary skills and knowledge to
ensure that your front-line contact with the customer
is of a high standard and
- Developing an understanding of the role of information
technology – Global Distribution Systems and the Internet
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| COURSE OUTLINE: (Foundation
level) |
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| Environment |
- The business environment of the Travel
& Tourism Industry
- Geography in Travel Planning
- Travel Formalities
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| Environment |
- Customer Service
- Technology in the Travel Industry 1
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| Electronic Booking Tools (CD-ROM) |
- Global Distribution Systems Training
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| Products |
- Land Transport – Rail 1
- Water Transport – Ferry
- Land Transport – Car & Camper
- Tour Packages 1
- Hotels
- Air Transport Essentials
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| Air Fares & Ticketing |
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| ADMISSION REQUIREMENTS:
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| A) |
Applicants must be at least 16
years of age or above |
| B) |
Must have completed secondary/high school leaving
certificate/diploma and acquired good Maths &
English Language Skills |
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| EDUCATION CHART:
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| Consultant
Level: |
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| The 9 modules in the Consultant
Level will help you learn about more complex operations,
as well as an understanding of the consultative approach
to selling travel and tourism.
By successfully completing the two-year paper examination,
you will attain the IATA/UFTAA International
Travel and Tourism Consultant Diploma.
You will benefit by:
- Learning to handle all major aspects of the travel
agency business;
- Provide accurate advice to clients on major tourist
destinations;
- Produce customized and international exclusive tours;
- Sell international business, incentive and conference
travel arrangements;
- Construct complex fares and routings by applying
advanced IATA fare construction principles; issue
and re-issue tickets and other documents for all types
of international journeys;
- Becoming familiarize with common national requirements,
IATA’s regulations and the role of the National Travel
Agents’ Associations;
- Developing effective selling skills and
- Gaining an understanding of the billing and settlement
system to give your travel agency distinct operational
advantage in terms of its operations.
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| COURSE OUTLINE: (Consultant
Level) |
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| Environment |
- Geography in Travel Planning 2
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| Support Services |
- Law and Regulations 1
- Selling Skills
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| Air Fares & Ticketing |
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| Products |
- Land Transport – Rail 2
- Land Transport – Bus & Coach
- Accommodation (Other than hotels)
- Water Transport – Cruises & Private
Charter
- Tour Packages 2
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| ADMISSION REQUIREMENTS:
(Consultant Diploma Level) |
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| A) |
Applicants must be at least 18
years of age. |
| B) |
Must have completed the Foundation Diploma or
the Standard Diploma from the previous IATA/UFTAA
programme as well as some work experience. |
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| EDUCATION CHART:
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| Management
Level: |
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| The 7 modules in the Management
level will prepare you for higher-level responsibilities
such as accounting, staff supervision, negotiations and
product development.
By successfully completing the two-paper examination,
you will obtain an IATA/UFTAA International
Travel and Tourism Management Diploma.
You will benefit by:
- Learn the essential principles and strategies of
supervising and managing people
- Develop customized tours and gain a competitive
advantage
- Learn how to plan, organize and administer meetings,
incentives, conferences and exhibitions
- Be capable of establishing procedures and control
costs
- Understand the latest marketing trends and opportunities
and apply them in your planning
- Familiarize yourself with the challenges and opportunities
of information technology and internet strategies
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| COURSE OUTLINE: (Management
level) |
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| Strategy and Management |
- Managerial Skills 1
- Negotiation Skills
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| Products |
- Tour Packages – Special Interest Tours
3
- Meetings, Incentives, Conferences and
Exhibitions (MICE)
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| Support Services |
- Administration and Accounting
- Marketing 1
- Technology in the Travel Industry 2
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| Admission Requirements:
(Management level) |
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| A) |
Applicants must be at least 18
years old and above |
| B) |
A minimum of 2 years’ work experience as high
as supervisory level as well as some GDS/CRS experience.
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| Duration |
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6 months per level
(Foundation, Consultant & Management) |
| Days and time |
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Monday to Friday
9.30am–12.30pm or 1.45pm–4.45pm |
| Intake |
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Jan, Apr, Jul, Oct
Arrangements can be made for students to join newly
commenced class |
| Examination Periods |
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March, September |
| Pre-requisites for Completion |
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(a) Attendance must be more than 90% and not absent
for more than 7 consecutive days without valid reason.
( ICA Requirements)
(b) A pass in all the examinations.
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| Qualification Award |
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Diploma in Foundation/ Consultant/ Management
issued by IATA/UFTAA. |
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| APPLICATION PROCEDURES:
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| A) |
| To complete the Application
Form you have to provide us the following: |
- Photocopied educational
certificates, transcripts, awards and
testimonials.
- 4 passport-sized photographs.
Kindly write your name on the reverse
side of your photographs.
- Resume/C.V.
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| B) |
The completed Application Form must be submitted
personally to the office of Dimensions Commercial
School during office hours. Original certificates,
transcripts, awards and testimonials must be presented
to Dimensions Commercial School for verification
purposes. |
| C) |
A signed Letter of Offer and a Standard Student
Contract. |
| D) |
| Office hours: |
- Monday to Friday : 9.00 am to 6.00
pm
- Saturday : 9.00 am to 2.00 pm
- Sunday and Public Holidays : Close
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| ENQUIRIES: |
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For the latest course information,
kindly contact:
Dimensions Education Group
58 Lowland Road,
Singapore 547453
Tel: (65) 6334-0600
Fax: (65) 6334-6066
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With effect
from 1st July 2007 |
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Copyright Dimensions Education Group 2007